Dear techSHIP Customer,

We are reaching out to inform you about an upcoming change in our security policy that may affect your experience with the techSHIP website and REST API.

What is changing?

Starting May 1, 2024, we will be enhancing the security of our systems by updating the Transport Layer Security (TLS) configuration. This change is aimed at bolstering the overall security of our platform.

Why this change is essential:

We are updating our transport layer security controls to exclusively allow strong cipher suites. This modification is crucial to eradicate potential TLS downgrade attacks, reinforcing the overall security of the Transport Layer Security.

How will this impact you?

To ensure a seamless experience, please note that we support the following TLS protocols:

• Protocol-TLSv1.2
• Protocol-TLSv1.3

Additionally, our policy will support the following strong TLS ciphers:

• TLS_AES_128_GCM_SHA256
• TLS_AES_256_GCM_SHA384
• TLS_CHACHA20_POLY1305_SHA256
• ECDHE-ECDSA-AES128-GCM-SHA256
• ECDHE-RSA-AES128-GCM-SHA256
• ECDHE-ECDSA-AES256-GCM-SHA384
• ECDHE-RSA-AES256-GCM-SHA384

These protocols and ciphers provide a robust and secure foundation for communication between your systems and Techship services.

What action do you need to take?

If you are running on the latest version of browsers and operating systems for desktop clients, there is no action required from you or your end users.

For those utilizing the Techship API within software developed in-house, we recommend consulting with your developers to confirm if the frameworks/platforms you use support the implementation of strong cipher suites.

If you use the Techship API through third-party software, we encourage you to reach out to your third-party provider's support or system administrator to ensure compatibility with the updated TLS security policy.

We appreciate your understanding and cooperation during this transition period. If you have any questions or concerns regarding these changes, please do not hesitate to reach out to our dedicated support team. Thank you for choosing techSHIP as your shipping solution. We remain committed to providing you with the best service possible.

Here are the instructions to create a new support ticket:
1. Access support portal  https://support.techdinamics.com/
2. Click the New support ticket button
3. Complete the fields in the portal accordingly
4. Press Submit to create the ticket.

We appreciate your continued partnership and hope that these new features enhance your experience with techSHIP.

Best regards,
Techdinamics Customer Support Team